Terms & Conditions
1. It is the responsibility of all ticket holders to read and observe these terms and conditions and other information provided.
2. Admission to the site is at the ticket holder’s own risk. The festival organisers will not be liable for accident, injury, damage sustained, loss or theft of property whilst on site.
3. Children need to be accompanied and supervised by an adult at all times when on the festival site. A child remains the responsibility of the accompanying adult.
4. Not everyone is comfortable around dogs and all dogs need to be kept on a lead at all times and owners must be aware of the Animal Welfare Act 2006 and adhere to it at all times. We also ask that you use doggy bags to clean up after your dog. There are plenty of bins around the site.
5. Tickets cannot be refunded, exchanged or returned after issue but a booking protection insurance can be purchased from The Ticket Sellers during your transaction. Please check the terms and conditions on the following link:
6. Covid: If we have to postpone the whole event due to Government regulations or Force Majeure, all tickets remain valid for the new dates. Refunds will also be offered minus 10% (booking fees) of the face value of tickets, subject to refund applications being received within 1 month of the postponement being announced.
7. No duplicate tickets or wristbands will be issued in the event of loss.
8. The festival organisers reserve the right to refuse entry to anybody to the festival site.
9. Coaches, buses and lorries are not allowed on site, even if converted for accommodation.
10. Vehicles are parked at owner’s risk.
11. The New Forest Folk Festival reserves the right to add, substitute or withdraw artists, and change the advertised programme and timings without being liable to paying any compensation.
12. Ticket holders consent to inclusion in official photographic, video or audio promotion of the event.
13. Unauthorised photographic, video or audio reproduction of artists is prohibited unless for personal use.
14. No unauthorised trading, fly pitching or any other unauthorised sale or distribution of goods, services or materials is permitted.
15. No illegal items or substances may be brought onto the festival site; any found will lead to exclusion from the site and prosecution.
16. The festival reserves the right to refuse admission or to eject a ticket holder (without reimbursement) for behaviour likely to cause damage, injury, nuisance or annoyance or failure to comply with the reasonable requests made by the organisers or stewards of the event.
17. In line with our police conditions on our licensing application this includes the supply of alcohol for consumption both on and off the premises. This condition allows alcohol bought within the license area (arena) to be taken outside the arena but within the parameters of the farm such as the woodland fringe and camping areas.
To be clear we can allow alcohol to be taken out of the arena (licensed area) but security will stop alcohol leaving the site (farm). We will continue to stop alcohol from being brought into the licensed area (arena) from anywhere on the farm such as the woodland fringe and the campsites. If you leave the arena with alcohol, please drink up before you re-
There is a Challenge 25 policy operating at the bar so if you’re lucky enough to look under 25 please bring your passport, photo card driving licence or ‘PASS’ ID with you.
18. In line with our police conditions on our licensing application the festival reserves the right to search ticket holders and their bags.
19. It is prohibited for any person under the age of 18 to have in their possession and/or consume alcohol on site, including the campsite. The festival reserves the right to confiscate alcohol in the possession of attendees unable to provide evidence of being 18 or over.